Orders typically take 1–2 working days to process before they’re shipped. Delivery times will then depend on the shipping option you selected at checkout. Please keep in mind that during busy periods, such as holidays or postal delays, delivery companies may take a little longer than usual to deliver your order.

If you selected the tracked shipping option at checkout, you’ll receive an email with your tracking number as soon as your order is dispatched. This will allow you to follow your order's journey directly. Please note that standard delivery does not include tracking, so we won’t be able to provide updates for those orders once they’ve been shipped.

Our blends are made from 100% natural herbs, with no added chemicals or artificial ingredients. We prioritise locally grown and sourced herbs wherever possible, working closely with trusted growers. Some of the plants we use can’t be cultivated in the UK climate, so we carefully source those from reputable suppliers abroad. Every ingredient is selected for quality, purity, and safety.

Yes, all of our products are fully legal and made using carefully selected herbs that are not restricted under UK law. We take great care to ensure compliance with local regulations. If you’re ordering from outside the UK, we recommend checking your country’s import and herbal product laws, as regulations can vary by region.

We use plain, discreet packaging with no branding or product details visible on the outside. The contents are securely sealed and cannot be seen or identified without opening the package first, ensuring complete privacy from dispatch to delivery.